Refund policy
Returns, Refunds & Claims
At Whimsical Wonders, every order is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition.
Opening Video Requirement
* An uninterrupted parcel opening video is mandatory for every order.
* The video must begin before opening the sealed parcel, clearly showing the shipping label and package condition, and continue until all contents have been fully unpacked.
* No claims, disputes, refunds, or exchanges will be entertained without a complete opening video.
Reporting an Issue
If you receive a faulty, damaged, incorrect, or missing item, please contact us within 24 hours of delivery.
To submit a claim, send us an Instagram DM including:
* Your order number (or a screenshot of your order confirmation).
* The complete parcel opening video.
* Clear photos/videos of the issue.
Refunds & Store Credit
* Once your claim has been reviewed and approved, you may choose either:
* A full refund for the affected item, or
* Store credit of the same value for a future purchase.
* Claims that do not meet the above requirements may be declined.
Makeup & Cosmetics
* Every makeup and cosmetic product undergoes a quality check before dispatch.
* Due to hygiene reasons, makeup and cosmetic products cannot be returned or exchanged unless they arrive faulty, damaged due to our error, or you receive the wrong item.
* We are not responsible for allergic reactions or skin sensitivities. Customers are encouraged to review ingredients and perform a patch test before use.
Summer Heat Disclaimer
Some products, particularly lip glosses, lip balms, creams, wax-based cosmetics, and similar items, may soften or melt during transit in hot weather.
* Heat-related changes caused during shipping are not considered manufacturing defects.
* We cannot offer refunds, replacements, or store credit for products affected by extreme summer temperatures.
* In most cases, these products return to their normal consistency after being placed in a cool environment.
At Whimsical Wonders, every order is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition.
Opening Video Requirement
* An uninterrupted parcel opening video is mandatory for every order.
* The video must begin before opening the sealed parcel, clearly showing the shipping label and package condition, and continue until all contents have been fully unpacked.
* No claims, disputes, refunds, or exchanges will be entertained without a complete opening video.
Reporting an Issue
If you receive a faulty, damaged, incorrect, or missing item, please contact us within 24 hours of delivery.
To submit a claim, send us an Instagram DM including:
* Your order number (or a screenshot of your order confirmation).
* The complete parcel opening video.
* Clear photos/videos of the issue.
Refunds & Store Credit
* Once your claim has been reviewed and approved, you may choose either:
* A full refund for the affected item, or
* Store credit of the same value for a future purchase.
* Claims that do not meet the above requirements may be declined.
Makeup & Cosmetics
* Every makeup and cosmetic product undergoes a quality check before dispatch.
* Due to hygiene reasons, makeup and cosmetic products cannot be returned or exchanged unless they arrive faulty, damaged due to our error, or you receive the wrong item.
* We are not responsible for allergic reactions or skin sensitivities. Customers are encouraged to review ingredients and perform a patch test before use.
Summer Heat Disclaimer
Some products, particularly lip glosses, lip balms, creams, wax-based cosmetics, and similar items, may soften or melt during transit in hot weather.
* Heat-related changes caused during shipping are not considered manufacturing defects.
* We cannot offer refunds, replacements, or store credit for products affected by extreme summer temperatures.
* In most cases, these products return to their normal consistency after being placed in a cool environment.